Regulations of the online shop www.wonderwall-studio.pl
§ 1 General provisions
The owner of Wonderwall-studio.pl website, hereinafter referred to as the “Store” is IDEALAB Ltd. with its registered office in Kraków, Bułgarska 15 LU3, Tax ID No. 6772387835, Business ID No. 361183877, entered in the Register of Entrepreneurs – National Court Register kept by the District Court for Kraków-Śródmieście in Kraków, XI Economic Department of the National Court Register under KRS No. 0000552098, hereinafter referred to as the “Seller”.
“Customer/Purchaser” of the shop can be adult natural persons and legal persons, as well as organizational units without legal personality, who correctly filled in the order form.
A customer who is a natural person making or intending to make a legal transaction through the Store not directly related to his/her business or professional activity is a “consumer” within the meaning of Article 221 of the Civil Code.
All time limits are calculated in accordance with Article 111 of the Civil Code. A term specified in days ends on the last day, and if the beginning of a term specified in days is a certain event, the day on which this event occurred shall not be taken into account in calculating the term.
These Terms and Conditions set out the rules for the use of the website, the rules for placing and accepting orders and for concluding and terminating sales agreements via the Store, as well as the rules for providing electronic services offered by the Store. Each Purchaser is obliged, from the moment of taking steps to place an order, to comply with the provisions of these Rules and Regulations.
These Terms and Conditions are available on the website wonderwall-studio.pl.
Each Customer using the Shop is obliged to:
provide complete and truthful data in the order form;
use the Store in a manner that does not interfere with its operation;
use the Store in a manner not disruptive to other Purchasers and the Store;
to use the content of the Store for their own purposes;
not to supply or transmit content prohibited by law;
use the Store in a manner compliant with the laws in force in the Republic of Poland and with the provisions of these Rules.
The shop is not responsible for the content provided by customers during the fulfilment of orders and for damages resulting from false data provided by the customer on the order form. The Customer is responsible for any resulting damage.
Advertisements, price lists, commercials and other information presented in the Shop do not constitute an offer within the meaning of the Civil Code. They are an invitation to conclude a contract before an offer to purchase is made. Before placing an order in the Store, the following Terms and Conditions should be read carefully. By placing an order, the Customer confirms that they have read and accepted the Terms and Conditions and undertakes to comply with them.
Placing an order is conditional on completing the order form and accepting its terms and conditions and delivery costs. Failure to accept these Terms and Conditions during the ordering procedure prevents the order from being placed.
The provisions of these Terms and Conditions supersede any verbal or written previously agreed upon terms of delivery, payment, guarantee and liability of the Seller, unless a different agreement has been concluded with the Customer, the subject of which are the services offered by the Store.
§ 2 Placing and processing orders
The shop accepts orders via the website wonderwall-studio.pl. Orders can be placed 24 hours a day, 7 days a week throughout the year.
An order is considered valid only when the Customer has filled in the order form correctly.
The order is considered to start on the next day after placing the order, except for public holidays (Saturday, Sunday) and holidays.
Sales contracts are concluded in the Polish language.
The contract between the Seller and the Customer is concluded after the Seller proceeds with the order, which takes place after the full amount of the order is credited to the Seller’s bank account.
Confirmation of the order constitutes information that the offer has been received by the Seller and cannot be considered as the conclusion of the contract. The Customer may control changes in the status of the order by phone or e-mail.
The Customer should familiarize themselves with all the options available in the Shop for their order, including the final price. When accepting an order from the Customer, the Shop takes into account only the current prices and conditions. When issuing an invoice, the shop is bound by the price of the order in force at the time the order was placed.
The visualization of the design prepared by the seller is saved in a specific colour system. The color reproduction may vary depending on the device on which the visualization is viewed. Due to these differences, we reserve the right for color deviations of 5 to 10 % between what can be seen in the visualization and the final product. Individual computer settings may cause differences between the visualization of the product on the customer’s computer and the real appearance of the product (color, proportions, etc.). Idealab is not responsible for the quality of the electronic equipment with which the customer verifies the product’s features.
The visualizations provided do not reflect all the features of the product, which can only be seen on the manufactured product.
The average realization time of a placed order in the Shop is 13-16 working days from the time the payment is credited to the Seller’s bank account. In the case of non-standard orders or for other reasons beyond the Seller’s control, this time may be extended, of which the Customer will be immediately informed via e-mail.
If it is not possible for the Seller to fulfil the performance, e.g., for reasons depending on the technology of custom production, the Seller shall notify the Customer immediately, but not later than within thirty days from the conclusion of the agreement and return the entire amount of money received from the Customer.
§ 3 Prices, terms of payment and delivery
All prices shown on the Shop’s website are given in Polish zloty and include VAT, the cost of processing the order and remuneration for the use of copyrights used in the processing of the order. Prices do not include shipping costs. Shipping costs are quoted separately.
In the case of non-standard orders, shipping costs are agreed in writing by the Store with the Customer via e-mail or fax at the number given on the website.
Upon completion of each order, the Seller issues an invoice or fiscal receipt to the Customer. Payments for goods can only be made by electronic prepayment to the Seller’s bank account: 15 1090 2590 0000 0001 3099 8615 at Bank Zachodni WBK or via electronic payments PayU or PayPall.
Other forms of payment not mentioned in section 3 are not accepted, with the proviso that the Seller reserves the right in individual cases to accept or refuse certain forms of payment.
Delivery of the completed order takes place to the address indicated in the order by the Customer through the Polish Post or courier companies. Personal collection is also possible by prior arrangement between the Customer and the Seller. Personal collection of the completed order is possible at the Seller’s premises 30-409 Krakow, Bułgarska 15 LU3 on working days from 10 a.m. to 6 p.m. The Customer is obliged to inform the Seller about the planned personal collection at the time of placing the order. When choosing the option of personal collection, the Customer does not bear the costs of delivery.
The delivery time is determined individually for each order. If several orders are placed by the same Customer, delivery will be carried out within the timeframe provided for the order with the longest lead time. At the Customer’s request, individual orders will be delivered separately. Delivery is carried out according to the prices stated on the order. This does not apply to individually priced deliveries. The Customer is obliged to negotiate the conditions of foreign delivery with the Seller each time before placing an order.
§4 Withdrawal from the contract
Wonderwall-studio.pl is a custom-made production service.
When placing an order, the Customer specifies its parameters – selects the article, material, print size and possibly finishing options, and the realization of each order is carried out entirely according to the Customer’s order.
The product ordered by the customer is configured on the basis of an individual and detailed order, and therefore, in accordance with Article 38(3) of the Act of 30 May 2014
on consumer rights (Journal of Laws 2014, item 827, as amended), the Customer has no right to withdraw from an off-premises or distance contract.
If the delivered order does not correspond to the arrangements of the concluded agreement, for which the Seller is responsible, the Customer is obliged to immediately inform the Seller about it and set an additional period of no less than 14 days for the Seller to fulfil the order.
The Seller packs orders in such a way that the items inside cannot be damaged. If the goods delivered to the Customer are visibly damaged or the company markings are missing and there is a justified suspicion that the product has been damaged, this fact should be reported to the forwarder/carrier during delivery and a damage report should be drawn up in his presence. In justified cases, such a shipment should be refused, and the Seller should be contacted immediately.
In case of partial withdrawal from the contract, the Customer is obliged to pay for the services provided by the Store in accordance with the actual state on the day of withdrawal. The Seller has the right to withdraw from the contract in case of circumstances that are beyond its control and that it could not have foreseen, as well as in case the Customer has violated these Terms and Conditions or the agreed terms of the order. The Seller’s withdrawal from the contract indicated above may take place at any time and does not impose an obligation on the Seller to pay compensation to the Customer.
§ 5 Complaint process
The seller is not liable for slight deviations of the delivered goods from the offered goods. In the case of canvas prints, posters, wallpaper and photos, slight deviations in color compared to the sample motifs as well as deviations resulting from a different format, paper quality, material and surface are not technically and productively completely avoidable.
The Seller shall be liable under the warranty if the defect is discovered before the lapse of 2 years from the delivery of the goods to the Customer, who is a consumer. The Seller shall be liable to the Consumer on the basis of Article 556 of the Civil Code et seq. for defects (warranty).
The Seller, on the basis of Article 558 § 1 of the Civil Code, completely excludes liability towards the Customers for physical and legal defects (warranty).
The Seller’s liability under warranty towards Customers who are entrepreneurs as defined in Article 431 of the Civil Code – is completely excluded.
The Customer is obliged to submit a complaint regarding faulty deliveries and visible defects of goods in writing, by e-mail, fax or by post – by registered mail – within 14 working days of the delivery of the goods. If the customer makes an order in the course of business, he is obliged to check the goods immediately upon receipt.
If defects are discovered, the Customer shall immediately indicate them and deliver them to the Seller in writing. If the Customer has not indicated visible defects, the goods shall be deemed to have been delivered without defects and in accordance with the order, unless the defect was not apparent when the goods were inspected. If the defect becomes apparent at a later date, it must be reported as soon as it becomes apparent, no later than within 14 days of its discovery otherwise the goods shall be deemed to be in accordance with the order and accepted without reservation by the Customer.
The ordered goods are intended to be assembled, and it is therefore necessary to carefully check the conformity of all its parameters with the order (dimensions, number of rolls, fit of the rolls, quality of the graphics, etc.) before the assembly. Any discrepancies/defects must be reported before installation. If the installation is started or carried out (which means that the product cannot be sent back to us intact), a complaint is not entitled, unless the defect could only be detected during installation.
The customer reporting the defect is obliged to send the defective goods to the Seller at the Seller’s request within 3 working days from the receipt of the request, in order to carry out the complaint process.
The Seller is obliged to complete the complaint process in the shortest possible time, no longer than 14 working days. Upon completion of the complaint process, the Seller is obliged to notify the Customer of the results.
If the Customer, who is a consumer, has demanded replacement of the item or removal of the defect or has made a declaration of price reduction, specifying the amount by which the price is to be reduced, and the Seller has not responded to this demand within the period specified in point 10 above, it is deemed that the Seller has acknowledged the demand as justified.
Damages caused by incorrect or inconsistent actions of the Purchaser during the installation or use of the goods shall not be the basis for claims against the Seller. Incorrect or incompatible actions are specified in the information provided by the manufacturer of the goods
§ 6 Personal data protection
The administrator of Customers’ personal data is IDEALAB Ltd. with the registered office in Kraków, address: ul. Bułgarska 15 LU3, entered in the register of entrepreneurs kept by the District Court for Kraków-Śródmieście in Kraków, XI Economic Department of the National Court Register under the number KRS 0000552098, NIP 6772387835, REGON: 361183877 (hereinafter “Administrator”).
The Personal Data Administrator is responsible for the lawful processing of personal data, and the principles of collecting, processing and storing personal data, as well as the rights of the Customers related to his/her personal data.
The Personal Data Administrator processes the Customers’ personal data on the basis of consent and in connection with the legitimate interests of the Seller.
The Customer’s consent to the processing of personal data is voluntary, and consent to the processing of data for a specific purpose may be withdrawn at any time.
The following personal data are collected for the purpose of processing the Buyer’s order:
place of delivery of the item – necessary for addressing the shipment;
postal address – necessary for issuing a proof of purchase;
e-mail – necessary for communication related to the processing of the order;
telephone number – necessary in case of choosing certain types of delivery.
The Administrator can be contacted:
by post, to the address: ul. Bułgarska 15 LU3, 30-409 Kraków;
by e-mail, to the address: [email protected].
§ 7 Copyright
All goods ordered and sold in the Shop are protected by copyright.
Neither the Customer nor any third parties are authorized to distribute or reproduce the goods, or to reproduce, produce or resell them.
Any use of the work and deriving income from it is possible with the prior written consent of the Seller, which is granted only for a specific period of time and for a specific purpose. The possession of the work or the transfer of ownership shall not, unless otherwise agreed, be associated with any additional rights of use or deriving income under the Copyright Act, this rule applying in particular to official exhibitions.
If the Purchaser transfers his own materials (e.g. graphic designs, photographs, etc.) for the realization of the product, the transfer of these materials is tantamount to a declaration that he owns the full property rights to the material in question.
The Seller reserves the right to require the Purchaser to confirm in writing that he holds the economic copyright to the materials provided to him before proceeding with the order. In the event that the Purchaser refuses (fails to provide) the written confirmation or the Seller deems the written confirmation unreliable and giving rise to the suspicion that the copyrights may be infringed upon during the performance of the order – the Seller has the right to refuse to perform the order.
In matters not regulated in this paragraph, the provisions of the Act of 4 February 1994 shall apply. – on Copyright and Related Rights.
§ 8 Final provisions
Nothing in these terms and conditions is intended to infringe the rights of the Purchaser. Neither can it be interpreted in this way, because in the case of any part of these terms and conditions being inconsistent with the applicable law, the Seller declares his unconditional compliance and application of this law in place of the challenged provision of the terms and conditions.
The current version of the terms and conditions is always available to the Purchaser on the Seller’s website. During the fulfilment of the order and throughout the period of after-sales care, the Purchaser shall be bound by the regulations accepted by him when placing the order. Except when the Purchaser considers it less favorable than the current one and informs the Seller about the choice of the current one as binding.
The Seller reserves the right to introduce restrictions on the use of the Shop due to its technical service, maintenance works or works on improving its functionality. At the same time, the Seller undertakes to make every effort to ensure that the aforementioned interruptions take place at night and last as short as possible.
Disputes, should the Customer wish to do so, are resolved through mediation proceedings before the Provincial Inspectorate of Trade Inspection or a trial before an arbitration court at the Provincial Inspectorate of Trade Inspection. The consumer may also use equivalent and lawful methods of pre-court or out-of-court dispute resolution, e.g. via the EU ODR online platform, available at: http://ec.europa.eu/consumers/odr/ or by choosing any authorised entity from among those listed in the register of the OCCP. The Seller declares its intention and consents to the out-of-court settlement of a consumer dispute.
The competent court for disputes arising from contracts concluded with entrepreneurs is the court of local and material jurisdiction.
In matters not regulated by these Terms and Conditions, the relevant provisions of Polish law shall apply, in particular the Act of 23 April 1964 – Civil Code and other relevant provisions.
The Seller reserves the right to amend these Terms and Conditions at any time. Amendments are effective as of the date of their publication on our website www.wonderwall- studio.pl, however they do not affect the Customers’ acquired rights based on the previously effective Regulations.
Registered Customers will be notified of amendments to the Terms and Conditions and their scope by electronic means (to the e-mail indicated when registering or ordering). The notification will be sent at least 30 days before the new Rules and Regulations come into force. Amendments will be made to bring the Terms and Conditions in line with current legislation.
If the Customer has any questions about the Terms and Conditions or data protection rules, they may contact us using the contact form on the Store’s website.
These Terms and Conditions are effective as of 05.02.2021.