Regulations of the Wonderwall-studio.pl online store and provision of electronic services
§ 1 General provisions
1. The owner of the website Wonderwall-studio.pl, hereinafter referred to as the “Store,” is IDEALAB Sp. z o.o. with its registered office in Krakow, ul. Bułgarska 15 LU3, NIP 6772387835, REGON 361183877, entered in the register of entrepreneurs – the National Court Register maintained by the District Court for Kraków-Śródmieście in Krakow, XI Economic Division of the National Court Register under the number KRS 0000552098, hereinafter referred to as the “Seller.”
2. Contact with the Seller can be made via:
a)email addresses: [email protected] for matters concerning wallpaper orders, samples, glues, resins, paints, and [email protected] for matters concerning gres, ceramics, and bathroom sets.
b) phone numbers: +48 533 187 489, +48 577 555 864 (available on weekdays from 10 AM to 6 PM and on Saturdays from 10 AM to 4 PM);
c)the contact form on the Store’s website;
d).by post on the address: IDEALAB Sp. z o.o., ul. Bułgarska 15/LU3, 30-409 Kraków.
3.A “Customer” of the Store may be an adult natural person, a legal person or an organizational unit without legal personality, who has correctly filled out the order form.
4. A Customer who is a natural person making or intending to make a legal transaction through the Store not directly related to their business or professional activity is a “consumer” within the meaning of Article 221 of the Civil Code.
5. A Customer who is a natural person making purchases for a purpose directly related to their business activity, when the content of the agreement indicates that it does not have a professional character, particularly arising from the subject of their business activity, as provided under the regulations on the Central Register and Information on Economic Activity, is treated as a consumer in the sense described in the previous paragraph.
6. All deadlines are counted in accordance with Article 111 of the Civil Code. A deadline marked in days ends at the end of the last day, and if the beginning of a deadline marked in days is a specific event, the day on which that event occurs is not included in the calculation of the deadline.
7. These Regulations define the rules for using the Store, the rules for placing and accepting orders, and concluding and terminating sales agreements via the Store, as well as the rules for providing electronic services offered by the Store. Every Customer is obliged, upon taking actions aimed at placing an order, to comply with the provisions of these Regulations.
8. These Regulations (in their current version) are available on the website wonderwall-studio.pl. The Seller allows for obtaining the Regulations and preserving their content by printing or saving it at any time. Archived versions of the Regulations and the history of their changes are available from the Seller and can be obtained by submitting a request to the Seller’s email: [email protected].
9. Using electronic services may involve risks associated with using the Internet (potential risk of harmful software being introduced into the Customer’s IT system and unauthorized access to and modification of their data). Therefore, it is recommended that the Customer implement technical security measures, especially antivirus programs.
10. Every Customer using the Store is obliged to:
a) provide complete and truthful data in the order form;
b) use the Store in a manner that does not interfere with its operation;
c) use the Store in a way that is not burdensome to other Customers and to the Store;
d) use the content posted in the Store for personal use;
e) not provide or transmit content prohibited by law;
f) use the Store in accordance with the regulations in force in the territory of the Republic of Poland and the provisions of these Regulations.
11. The Store is not responsible for the content provided by Customers in the fulfillment of orders and for damages resulting from the Customer providing false or incorrect data in the order form. The Customer is liable for any damages arising from this fact.
12. The announcements, price lists, advertisements, and other information presented in the Store do not constitute an offer within the meaning of the Civil Code. They are an invitation to conclude a contract prior to presenting a purchase offer. Before placing an order in the Store, it is necessary to read these Regulations carefully. By placing an order, the Customer confirms that they have read its content, accepted its provisions, and undertakes to comply with them.
13. The condition for placing an order is filling out the order form and accepting its terms and delivery costs. Failure to accept these Regulations during the order placement procedure prevents the order from being placed.
14. The provisions of these Regulations replace any previously agreed oral or written conditions of delivery, payment, warranty, and liability of the Seller, unless a different agreement has been concluded with the Customer regarding the services offered by the Store.
15. Using the Store by the Customer is possible provided that they meet at least the minimum technical requirements:
a) having access to a computer or other device enabling the use of web browsers;
b) access to email and an active email address;
c) access to the Internet;
d) the ability to use one of the following web browsers: Chrome, Firefox, Safari.
§ 2 Placing and execution of orders. Conclusion of sales contract
1.By placing an order, the Customer makes a declaration of intent to enter into a sales agreement with the Seller for the goods offered by the Seller for sale through the Store.
2.The Store accepts orders through the website wonderwall-studio.pl and also via the email address: [email protected]. For Wonderwall Ceramic products – large-format gres tiles, orders can only be placed via the email address: [email protected].
3.Orders can be placed 24 hours a day, 7 days a week, throughout the year.
4.An order is considered valid only when the Customer has correctly filled out the order form or sent the order content to the email address designated for that type of order.
5.Sales agreements are concluded in Polish.
6.When placing an order by filling out the form via the Store or by sending an email to the address specified in these Regulations, the declaration of intent to order is submitted to the Seller by the Customer in electronic form and is understood as an offer to conclude a sales agreement for the products covered by the order. The agreement between the Seller and the Customer is concluded once the Seller begins processing the order, which occurs after the full amount of the order has been credited to the Seller’s bank account. If the payment for a given order is credited to the Seller’s account after 4 PM on that day, the day following the payment booking is considered the day the Seller begins processing the order.
7.Confirmation of the order placement constitutes information about the receipt of the offer by the Seller and cannot be considered as a concluded agreement. The Customer can track the status changes of the order by phone or electronically. The Customer will be informed of the current status of their order via automatic notifications sent to the email address provided during registration or while making purchases without registration.
8.The Customer should familiarize themselves with all available options regarding the order in the Store, including the final price. When issuing an invoice, the Store is bound by the price of the order applicable at the time of its placement.
9.The visualization of the wallpaper pattern prepared by the Seller is saved in a specific color system. The way colors are reproduced may differ depending on the device on which the visualization is viewed. Due to these differences, we reserve the right to slight color deviations between what is seen in the visualization and the final product. Individual computer settings may cause differences between the product visualization on the Customer’s computer and the actual appearance of the product (color, proportions, etc.). The Seller is not responsible for the quality of the electronic equipment used by the Customer to verify the product features.
10.The provided visualizations do not reflect all the characteristics of the product, which can only be appreciated on the produced item. Our products are based on hand-painted images and may feature various splashes, stains with uneven color saturation, scratches, and splashes, which are expressions of artistry and part of the design.
11.The order fulfillment time current at the time of placing the order is visible on the Store’s website for each product and in the cart, as well as in the order summary email. The order fulfillment time depends on the selected order options and the current production capabilities of the Seller. There is an option to purchase an express service with a shorter fulfillment time. The fulfillment time for expedited service is visible on the Store’s website. If the cart contains products with different fulfillment times, the order will be fulfilled based on the longest time frame. The fulfillment time is counted from the date of payment being credited to the Seller’s bank account according to the provisions in § 2 point 6 of these Regulations. In the case of non-standard orders or for reasons beyond the Seller’s control, this time may be extended, and the Customer will be promptly informed via email.
12. If the Seller is unable to fulfill the obligation, for example, due to production technology reasons for an individual order, the Seller is entitled to withdraw from fulfilling the order without delay, but no later than 30 days from the start of order fulfillment, and before the expiration of the fulfillment time indicated at the time of the order placement. The Seller will notify the Customer of this and refund the entire amount received from them within 14 days from the date of sending the information about the withdrawal from the order fulfillment.
§ 3 Electronic services
1. As part of the operation of the Store, the Seller provides access to both free and paid services.
2. Among the free services, the Seller offers the following, which are available 24 hours a day, 7 days a week:
a) management of A Customer account (hereinafter: “Customer Account”);
b) Service for informing about the Seller’s commercial offer, known as the Newsletter (hereinafter: “Newsletter”) ;
c) Contacting the Seller via a contact formPossibility for Customers to independently visualize the application of wallpaper patterns – Constructor (hereinafter: “Constructor”) ;
d) Order Form service ;
f) Service for creating a list of favorite products.
3. The Customer can manage a Customer Account after registering by filling out and accepting the registration form through the Store. The Customer Account service is provided for an indefinite period and may be terminated by sending a request to delete the Customer Account via email to [email protected]. The Customer Account allows tracking orders, archiving order history, and creating a list of favorite products.
4. The Newsletter service includes sending commercial information to the Customer by the Seller via email to the address provided by the Customer. Activation of the Newsletter service is possible by signing up through the registration form available on the Store’s website or by selecting the appropriate options when placing an order through the Store. The Newsletter service is provided for an indefinite period and may be terminated by sending a request to stop the service via email to [email protected] or by opting out using the link included in each Newsletter.
5. The service for contacting the Seller via the contact form is available on the Store’s website and involves providing a form, which, when filled out (with the necessary email address), allows the Customer to contact the Seller and receive a response via email. This service is provided for a limited time and is fulfilled upon sending the message by the Customer.
6. The Constructor service consists of providing by the Seller on the Store’s website an interactive tool that allows for 2D draft visualization and determination of the frame and size of the selected wallpaper design dedicated to walls not exceeding certain dimensions, straight without folds, corners, bevels or door or window openings. The Constructor service allows to make draft wallpaper frame of low resolution and small size, which cannot be considered an executive or design drawing, nor is it characterized by quality allowing to print it in enlargement. The Constructor service is used to select the layout of the design, and the Seller is not responsible for the correctness of matching the design to the actual substrate. The Customer has the option of discontinuing and withdrawing from the service at any time by closing the Constructor tool.
7. The Order Form service allows placing an order in the Store and making electronic payment. The service of contacting the Seller via the contact form is provided for a limited period of time and becomes effective when the Customer places an order.
8. The Seller is entitled to cease providing a specific type of electronic services, in which case the contracts for these services will be terminated. The Seller may also terminate any of the described electronic service contracts with a 14-day notice period sent via email to the Customer.
9. Depending on the wall dimensions and the chosen pattern, the Seller offers a service for creating a free working 2D visualization of wallpapers along with establishing the frame and size of the selected wallpaper pattern dedicated to walls with bends, corners, slopes, or door or window openings. To use this service, the Customer can send an email inquiry to: [email protected].
The visualization service allows the creation of a draft low-resolution frame for the wallpaper, which cannot be considered as an execution drawing or design and does not have the quality allowing for enlargement printing. This service is intended for pattern layout selection, and the Seller is not responsible for the correct matching of the pattern to the actual substrate. The Customer can submit inquiries via email 24 hours a day, 7 days a week; however, the service is carried out from Monday to Saturday during the Showroom’s opening hours, with a completion time of up to 3 business days. The Customer can withdraw from using the service at any time up until its complete fulfillment by sending the Seller an email expressing the intention to cancel.
The Seller offers a paid service for creating a project and visualization of the order upon the Customer’s individual request. To use this service, the Customer can send an email inquiry to: [email protected]. In response to the inquiry, the Customer will receive a quote for the service as well as the completion time. The visualization service allows the creation of a draft 2D frame (without a 3D layout) for the wallpaper, which cannot be considered as an execution drawing or design and does not have the quality allowing for enlargement printing, while the visualization is tailored to the Customer’s individual needs. The Customer can submit inquiries via email 24 hours a day, 7 days a week; however, the service is carried out from Monday to Friday, with a completion time of up to 8 business days from the date of payment being credited. In the case of using this service, the Customer has the option to withdraw from the contract until the Seller begins the fulfillment of the order and before receiving the visualization, while other withdrawal options are excluded due to the fact that the service constitutes the fulfillment of an individual order for the Customer.
§ 4 Prices, terms of payment and delivery
1.All prices displayed on the Store’s website are given in Polish zloty or foreign currency depending on the selected language variant of the website and include VAT, the cost of order processing, and remuneration for the use of copyrights utilized during the execution of the order. Prices do not include shipping costs. The shipping cost is provided separately and depends on the courier company’s offer, as well as the type of ordered goods, the order value, the shipping country, and the order size. Prices do not include any potential customs fees related to international shipping of goods and any taxes imposed on the recipient outside the borders of the Republic of Poland.
2.For non-standard orders, shipping costs are determined in documentary form by the Seller with the Customer via email through the address: [email protected].
3.Upon payment confirmation, the Seller issues and sends the Customer the appropriate accounting document, particularly an invoice, via email.
Payments for orders can only be made as electronic prepayments through PayU electronic payments or to one of the Seller’s bank accounts:
PLN: 15 1090 2590 0000 0001 3099 8615 at Santander Bank Polska
EUR: 19 1090 2590 0000 0001 3295 6294 at Santander Bank Polska
USD: 64 1090 2590 0000 0001 3513 8760 at Santander Bank Polska
4. Other forms of payment not mentioned in point 3, particularly cash on delivery, are not accepted, with the exception that the Seller reserves the right to accept or refuse certain forms of payment in individual cases.
5. Delivery of the completed order is made to the address specified in the order by the Customer via Poczta Polska (postal company) or courier companies. Personal pickup is also possible after prior arrangement with the Seller. Personal pickup of completed orders is possible for wallpapers at the Seller’s location at 30-409 Kraków, ul. Bułgarska 15 LU3, and at 32-085 Modlniczka, ul. Koralowa 12. For other products, particularly ceramics and tiles, pickup is possible at: 32-085 Modlniczka, ul. Koralowa 12. Personal pickup is available during the working hours of the respective locations. The Customer is obliged to inform the Seller about the planned personal pickup and the selected pickup location at the time of placing the order. By choosing the personal pickup option, the Customer does not incur shipping costs. The Customer will be informed via email about the readiness of the order for pickup and the working hours.
6. The Customer is required to agree on the terms of international delivery with the Seller before placing the order.
7. Delivery conditions are regulated by the regulations of shipping and courier companies. For orders weighing over 29 kg, the courier is not obliged to deliver “to the door,” but only to the premises of the address indicated as the delivery address.
8. Changing the delivery address after dispatch may incur additional costs depending on the regulations of the courier or shipping company. The Customer bears the cost of changing the delivery address according to the price list of the delivery company.
9. The Customer is obliged to collect the shipment. If the Customer does not collect the shipment, they will be charged the costs of the direct return of the shipment to the Seller unless they can prove that the non-collection of the shipment was due to reasons beyond their control. In the case of requesting a re-dispatch of the shipment, the Customer is obliged to cover the costs of re-delivery of the goods.
10. Depending on the size of the order, goods may be delivered on a pallet, and in the case of ceramic tiles, in appropriately secured transport crates to prevent damage.
11. Delivery of ceramic tiles is carried out in a crate, which the Customer purchases at the time of placing the order along with the ceramic tiles. After the delivery of the order, and upon prior contact at [email protected], the return of the transport crate by the Customer is possible if there is no commercial cooperation agreement or similar arrangement with the Seller (except for cooperating architects). In such a case, upon receipt of the returned crate, the Seller will refund the Customer within 14 days of receiving the return the fee for the crate in the same form and amount as it was paid. The cost of returning the crate is borne by the Customer.
12. In the case of failure to pay for the order within 7 days from the date of its placement by the Customer, the Seller is entitled to refuse to fulfill the order if the Customer makes payment after the specified period. In such a case, the Seller will promptly, but no later than within 14 days from the date of registering the delayed payment, refund the amount paid by the Customer.
§5 Withdrawal from the contract
1. Wonderwall-studio.pl is a service through which ready-made products as well as custom-made goods are sold.
2. In the case of ordering ready-made products available in the Store’s offer, a Customer who is a consumer has the right to withdraw from the sales agreement within 14 days from the date of receiving the goods without providing a reason.
3. To exercise the right of withdrawal from the agreement, the Customer—consumer must submit a declaration of withdrawal from the agreement. The declaration can be sent via email to the Seller’s address: [email protected] or by post to: ul. Bułgarska 15/LU3, 30-409 Kraków. The Customer—consumer can use the withdrawal form template, which is attached as Appendix 1 to these Regulations. To meet the withdrawal deadline, it is sufficient for the declaration of withdrawal to be sent to one of the addresses provided above before the withdrawal period expires.
4. In the case of a successful withdrawal from a distance agreement, the contract is considered not concluded. The Seller will promptly refund all payments received from the Customer—consumer, including delivery costs, no later than within 14 days from the day they were informed about the exercise of the right of withdrawal. The refund will be made using the same payment method that was used in the original transaction. The Customer only bears the direct costs of returning the goods to the Seller. It is recommended that the return of goods to the Seller is made using the original packaging, although this is not a necessary condition. The Customer is obliged to ensure the goods are securely packaged.
5. In the case of withdrawal from the agreement, the Customer—consumer is obliged to return the delivered goods subject to return in an unchanged condition without signs of use; otherwise, the Seller may refuse to accept the return.
6. In the case of goods ordered to measure or individualized (especially wallpapers printed on demand and paints from the mixer), the Customer specifies the product parameters when placing the order—choosing the item, material, print size, and possibly finishing options, and the execution of each order is carried out entirely according to the Customer’s specifications. In such a case, the product ordered by the Customer is configured based on an individual and detailed order; therefore, according to Article 38(3) of the Consumer Rights Act of May 30, 2014 (Journal of Laws of 2014, item 827 with the amendements), The Customer’s right of withdrawal from a contract that was concluded in an off-premises or remote location does not apply to the extent involving custom-made goods.
7. In the case of a partial withdrawal from the agreement, to the extent that it is permissible, the Customer is obliged to pay for the remaining goods.
8. The Seller has the right to withdraw from the agreement in the event of circumstances beyond their control that could not be foreseen, as well as if the Customer has violated these Terms and Conditions or the agreed order conditions. The Seller’s withdrawal from the agreement indicated above may occur at any time, but no later than within 7 days from the occurrence of the circumstances justifying the Seller’s withdrawal and does not impose an obligation on the Seller to compensate the Customer unless the general provisions state otherwise.
9. Customers who are not consumers are not entitled to withdraw from a distance agreement.
§ 6 Complaint Process Regarding Goods
The Customer should verify the correctness of the order upon receiving the shipment. If the delivered order does not correspond to the terms of the concluded agreement, the Customer must promptly, but no later than within 30 days from the delivery date, inform the Seller, as later notifications may hinder the pursuit of potential claims against the courier company.
2. The Seller packages orders in a way that prevents damage to the items inside. If the goods delivered to the Customer or their packaging show visible damage or lack company markings, and there is reasonable suspicion that the product has been damaged, this fact should be reported to the shipper/carrier during delivery, and a damage report should be drafted in their presence. In justified cases, it is recommended to refuse to accept such a shipment and to immediately contact the Seller.
3. The Seller is not liable for minor deviations of the delivered goods from those presented on the website. In the case of canvas prints, ceramics, posters, wallpapers, and photographs, slight color deviations compared to reference motifs, as well as deviations resulting from a different format, paper quality, material, and surface are technically and production-wise not entirely avoidable.
4.The Seller is liable for defects under the warranty to Customers who are consumers if the defect is identified within 2 years from the delivery of the goods to the consumer Customer.
5. The Seller is responsible for non-conformity of delivered products with the agreement on the terms specified in the Consumer Rights Act and the Civil Code concerning Customers who are Consumers and Customers who are individuals concluding an agreement directly related to their business activity when it results from the content of this Agreement that it does not have a professional character for that person, particularly based on the subject of their business activity recorded in the Central Register and Information on Business Activity. The Seller’s liability under the warranty (rękojmia) towards Customers who are entrepreneurs is entirely excluded.
6. The Customer should verify the correctness of the order before installation and report any defects to the Seller. Failure to verify does not exclude the possibility for the Customer to exercise their rights under the warranty (rękojmia); however, this circumstance may hinder or prevent the confirmation of the existence of defects in the goods, which is the basis for exercising the warranty (rękojmia).
7. In the event of a product defect, the Customer should file a complaint via email to the Seller at: [email protected] or by post to: IDEALAB Sp. z o. o., ul. Bułgarska 15/LU3 30-409 Kraków.
8. As part of the complaint submission, it is recommended to provide: (1) information and circumstances regarding the reasons for the complaint, in particular the type and date of occurrence of the defect; (2) an indication of the preferred method of settling the matter, i.e. a request to bring the complaint into compliance with the sales contract or a statement of price reduction or withdrawal from the sales contract; (3) contact details of the complainant; and (4) photographic documentation revealing the resulting defect. Complaints submitted with the omission of the indicated requirements will not be considered.
9. The Seller will respond to the Customer’s complaint promptly, but no later than within 14 days from the date of its submission. If a Customer who is a consumer, exercising their rights under the warranty (rękojmia), requests the exchange of goods or removal of the defect, or has submitted a statement regarding a price reduction specifying the amount by which the price is to be reduced, and the Seller does not respond to this request within 14 days, it is considered that the request has been acknowledged as justified.
10. The Customer exercising their rights under the warranty (rękojmia), is obliged to deliver the defective product to the address: IDEALAB Sp. z o. o., ul. Koralowa 12, 32-085 Modlniczka at the Seller’s expense. If, due to the nature of the Product or the manner of its installation, delivering the complained goods by the Customer who is a consumer would be excessively difficult, the Customer is obliged to make it available to the Seller at the location where the goods are located.
11. In cases where the ordered goods are intended for installation, it is recommended to thoroughly check the compliance of all parameters with the order (dimensions, number of rolls, matching of rolls, quality of graphics, etc.) before proceeding with the installation. Damage resulting from improper or non-compliant actions by the Customer or persons acting on their behalf during installation or use of the goods may lead to the loss of rights under the warranty.
§ 7 Complaint Process Regarding Electronic Services
1.The Customer may submit complaints to the Seller regarding the operation of the Store’s website and the provision of electronic services by the Seller through:
a) Email: [email protected]
b) Phone: 533 187 489, 577 555 864
c) Postal mail to: IDEALAB Sp. z o. o., ul. Bułgarska 15 LU3, 30-409 Kraków.
2.In the complaint submission, the Customer should provide their name, correspondence address or email address, a declaration of consent to communicate electronically if this communication method is chosen, and the type and description of the problem encountered.
3. The Seller commits to reviewing each complaint within 14 days from the date of its receipt. If there are deficiencies in the complaint, the Seller will request the Customer to supplement it within 7 days from the date the Customer receives the request.
4. The Seller will inform the Customer of the outcome of the complaint proceedings.
§ 8 Data Protection
1.The administrator of Customers’ personal data is IDEALAB Sp. z o.o., based in Kraków at ul. Bułgarska 15 LU3, registered in the entrepreneurs’ register kept by the District Court for Kraków-Śródmieście in Kraków, XI Economic Division of the National Court Register under KRS number 0000552098, NIP 6772387835, REGON: 361183877 (hereinafter referred to as “Administrator”).
2.The personal data administrator is responsible for the lawful processing of personal data, as well as the principles of collecting, processing, and storing personal data and the rights of Customers related to their personal data.
3.The Administrator can be contacted:
a) via email at: [email protected]
b) by post to: Idealab Sp. z o.o., ul. Bułgarska 15/LU3, 30-409 Kraków.
4. Details regarding the processing of personal data and data protection can be found in the Privacy Policy on the Website.
§ 9 Copyright
1. All goods ordered and sold in the Store are protected by copyright.
2. The Customer or any third parties are not authorized to distribute or reproduce goods or the patterns used on them, as well as visualizations and designs made by the Seller, nor to reproduce, produce, or resell them.
3. Any use of the work and deriving income from it is only possible with prior written consent from the Seller, which is granted solely for a specified time and purpose. Ownership of the work or transfer of ownership does not imply any additional rights to use or derive income under copyright law, unless otherwise agreed; this principle especially applies to official exhibitions.
4. By purchasing goods or services from the Seller, the Customer does not acquire any copyright belonging to the Seller, and the agreement between the Seller and the Customer does not constitute a transfer of copyright and cannot be interpreted as such.
5. In matters not regulated by this section, the provisions of the Act of February 4, 1994 – on copyright and related rights shall apply.
§ 10 Final Provisions
1. None of the provisions of these Regulations aim to infringe upon the rights of the Customer. In the event of any inconsistency between any part of the regulations and applicable law, the Seller declares absolute compliance with and application of that law in place of the contested provision, whereby the remaining provisions of the Regulations remain in force.
2. The current version of the Regulations is always available to the Customer on the Seller’s website. During the execution of an order and throughout the post-sale care period, the Regulations accepted by the Customer when placing the order apply, except in cases where the Customer considers them less favorable than the current version and informs the Seller of the choice of the current version as applicable.
3. The Seller reserves the right to introduce limitations on the use of the Store due to technical service, maintenance work, or improvements to its functionality. The Seller commits to making every effort to ensure that these interruptions occur during nighttime hours and last as short as possible.
4. Disputes, if the Customer expresses such a wish, shall be resolved through mediation before the Provincial Inspectorates of Trade Inspection or through proceedings before an arbitration court at the Provincial Inspectorate of Trade Inspection. The consumer may also use equivalent and lawful methods of pre-litigation or extrajudicial dispute resolution, e.g., through the EU online platform «ODR» available at: http://ec.europa.eu/consumers/odr/ or by selecting any authorized entity from those listed in the UOKiK register. The Seller expresses the intention and agrees to resolve consumer disputes out of court.
5. In other cases, the resolution of potential disputes arising between the Seller and the Customer, who is a consumer, shall be submitted to the courts competent according to the provisions of the Civil Procedure Code. The resolution of any disputes arising between the Seller and the Customer, who is an Entrepreneur, shall be submitted to the court competent due to the Seller’s registered office.
6. In matters not regulated by these Regulations, the applicable provisions of Polish law shall apply, particularly the Civil Code, the Act on Electronic Services, the Consumer Rights Act, and other relevant regulations.
7. The Seller reserves the right to change the Regulations at any time. Changes take effect from the date of their publication on Seller’s website Wonderwall-studio.pl and do not affect the acquired rights of the Customer based on the previously applicable Regulations.
8. Archived versions of the Regulations are available from the Seller and are provided to Customer free of charge in response to an inquiry sent by email to: [email protected].
10. These Regulations are effective from October 4, 2024.
